We ship via UPS Ground. Products usually ship within 3 to 7 business days after your transaction has been approved and batched through our Credit Card processor. When your product ships we will send you a Tracking Number so that you can track your shipment. Please allow 24 hours for the tracking number to be available on the UPS Website do to their product shipment and tracking procedures. We only ship to the Continental United States. If you are a Canadian customer please contact us to go over our shipping policy.
- If you ordered the wrong product or change your mind after you receive your order, we do charge a 25% restocking fee and, of course, we cannot refund shipping & handling charges.
- Returning used products cannot be allowed. We do not sell used products and you will not receive (nor do you expect to receive) used (or "re-furbished") merchandise from us.
- Please contact us if you wish to return a product and the product must be brand new, in perfect condition, a perfect box and never used. We have found that a rare few customers have stated in the past that their product is defective to avoid paying our 25% restocking fee.
- To discourage that, and to keep our prices the lowest, we must inspect that either the product is defective (in which case you will receive another pump from us) or we must charge a 25% restocking fee.
What is the return procedure for merchandise that fails within the warranty period?
- E-mail us a notice that the product is not working and within the warranty period.
- Describe the nature of the problem, provide the purchase date and the order number.
- One of our technical representatives will reply within 24 to 48 hours to help you solve the problem.
- If it seems that the product has a defect in material or workmanship we will issue an RA #
- We will request that you re-order the same item through our Web Store.
Credit Card Purchases:
Your Credit Card Purchase will be processed by AIRALEAVE Home Products, Incorporated. Additionally, your credit card statement charge will show AIRALEAVE Home Products, Incorporated.